Customer Help
Our Support Team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders are generally processed with 1-2 business days. Shipping times are generally 2-5 days once picked up by our couriers, depending on your location in Australia.
To create an account simply click ‘Sign in/up” at the top of our screen near the search bar.
Sign into your account and select the ‘Address’ tab, here you can edit/add your address. If your order has already been processed with incorrect address please email us asap to correct it before dispatch, fees apply if redelivery is required for incorrect details.
All orders are generally processed with 1-2 business days. Once processed and picked up by couriers you receive an email with a tracking number for your order.
No, we do not retain any credit card information unless you authorise to
save payment information to your account for future purchases. We utilise ‘Stripe’ for safe and easy online transactions that do not retain any credit card information.
We only ship within Australia.
If you need to swap an item
Returns and Exchanges
Please select items carefully as we do not offer change of mind returns. Incorrect goods must remain, unopened and sealed.
Please email or call us within 2 days of receiving goods.
Please email or call us within 2 days of receiving goods.
Hamaya International, UF 255 Rawson Street, Auburn NSW 2144
You can contact our support team through the ‘Contact Us’ tab on our home bar.
Please call or email us within 12 hours.
You cannot cancel but you can amend if within 12 hours.
LAST ORDER DATES AND COMPANY CLOSURE
Please see below order cut off dates to ensure dispatch and arrival in 2023. Please note any orders placed after Wednesday 15th December will not be processed until January 2024.
Order by these dates for dispatch and arrival in 2023.
Northern Territory and Country WA : Friday 1st December
Country VIC & SA: Wednesday 6th December
Perth, Adelaide, Tasmania, country NSW & QLD (remote) : Friday 8th December
Cairns, Townsville, Geelong. Mackay, Rockhampton : Monday 11th December
ACT, Bendigo, Bundaberg, Regional NSW: Tamworth, Moree , Sunshine Coast: Wednesday 13th December
Sydney, Melbourne, Brisbane/Gold Coast. Regional areas including Central Coast, Newcastle, Wollongong : Friday 15th December
Orders placed after 15th December, will be processed and dispatched in 2024.
Happy Holidays from GUINOT Australia!
